Orders & Front-of-House Operations

Manage Orders

The Orders tab displays store orders including Local, Online, and supported third-party provider orders such as Deliveroo and Just Eat. Orders are displayed in a paginated list.

Find and filter orders

Orders can be filtered by store (for multi-store businesses), date, status, provider, payment type, and delivery type. You can also search using an order number or customer phone number.

View or edit an order

• Select View Order to review order details.
• Select Modify Order to change an order and save it again. The supplied guide states that order modification is available only for Local orders.

Change order status

Available status actions include Cancel, Accept, and Food Is Ready. Cancelling requires a cancellation reason. Accepting requires an estimated preparation time.

Print an order

• Print — customer receipt.
• Print Label — food labels.
• Print Kitchen — kitchen order.

Serve request

Use the serve-food request to tell the kitchen that selected items or courses should be served as soon as they are ready. Where configured, the request is displayed on the relevant kitchen printer or KDS.

Refunds

The Refund option supports full and partial refunds. For a partial refund, a refund payment record is created for the refunded amount while the remaining amount stays recorded against the original transaction.